PAYMENT OPTIONS

VISA  

Mastercard

AMEX

PayPal    see more about PayPal click here

Zip - buy now pay later - up to $1000.00 interest free forever.  SEE MORE ABOUT ZIP CLICK HERE

Afterpay - Pay it in 4 - Your payments are split into 4 simple automated payments, every 2 weeks. AFTERPAY - HOW IT WORKS - CLICK HERE

STANDARD LAYBY 10% deposit and regular repayments.  UNABLE TO LAYBY TEMPORARILY AT THE MOMEMENT DUE TO COVID 19 HEALTH CRISIS. 

ASK US about split payments

ie $1000.00 zipPay interest free and balance with paypal, credit card or cash. 

If purchasing direct from website and you are over $1000.00 for zippay,  select the bankwire option and contact Kath 08 8277 8422 in store for a split payment option. 

- TEMPORARILY SUSPENDED for Change of Mind returns - please choose carefully as Exchange or Store Credit on accessories is temporarily suspended, we are unable to accept exchange or refunds or returns for store credit at the moment, normally warranty still applies. 

Please keep your receipt as proof of purchase is required.

Please choose carefully. 

We are not required to provide a refund or replacement if you change your mind about what you bought.

¨ - got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it, wrong sizing. 

¨ - misused a product in any way that caused the problem.

¨ - knew of or were made aware of the faults before you bought the product.

¨ - asked for a service to be done in a certain way, against the advice of the business or were unclear about what you wanted.

TEMPORARILY SUSPENDED AT THE MOMENT UNABLE TO ACCEPT CHANGE OF MIND RETURNS OR EXCHANGES. .If you have changed your mind about your purchase, ACW will be pleased to offer you a store credit or exchange provided that: TEMPORARILY SUSPENDED AT THE MOMENT.   

• You return the item within 7 days of purchase;
• You produce a satisfactory proof of purchase (being your original register receipt or online proof of purchase, such as a tax invoice);
• The item is in re-saleable condition, including its original packaging (if any), is unused and as sold; 

TEMPORARILY SUSPENDED AT THE MOMENT.-We will however be happy to exchange or arrange a store credit within 7 days of, and with proof of purchase please, in the above circumstances on accessories only, in unused condition.  TEMPORARILY SUSPENDED. Freight or postage is non-refundable.

Returns need to be returned to the store to be assessed in person prior to exchange,  if need to freight back (by prior arrangement with management) return postage is at customers expense.  

Please note change of mind returns are not available for the following items:

Special Orders :-

The exception to the above is for SPECIAL ORDERS AT CUSTOMER REQUEST for a non-stocked item, colour or size, once ordered from manufacturer or supplier, are unable to be cancelled, voided, change of mind refunded nor exchanged.   Special orders are required to be paid in full (once stock availability is verified)  prior to ACW ordering from supplier.

- Kayaks 

- Canoes 

- Stand up Paddleboards

- Roof Racks & watersports carriers .  

- Electric Motors.

Shipments 

Your package shipment for small items.

Packages are generally dispatched within 1 days after receipt of payment and are shipped via Aust Post with drop-off without signature. If you prefer signature delivery at additional cost please contact us to arrange.

Shipping fees cover postage cost, and items are packaged and handled appropriately at our cost. This included layers of padding and cardboard as required.

Boxes are amply sized and your items are well-protected.

The default shipping amount for Australia Post, Express Post and small parcels is displayed in checkout.

 A courier may be used if the quote more cost effective. 

Kayak shipping.

Shipping Kayaks & Canoes & large items are a specialty shipping item.

Max cost of $300 is included for freight in the cart, we will obtain quote and advise you final freight price. 

Please contact us for a quote for shipping your kayak.  This can range from $100-300.

Local Adelaide Metro Area is $50.00.

Pickup from the store is of course free.

Please allow between 1-8 weeks for delivery if the item is not in stock at time of ordering.  

You will be advised as soon as possible if the item is not in stock.

Special Orders from overseas and Made to Order kayaks may take up to 12 - 16 weeks. 

WEBSITE

We are always updating our website daily and endeavour to have the correct information available at all times. Items and prices are correct at time of publication but may change without notice.  We are human and sometimes things slip through out of our control.

If you see a glaring mistake, please email us on adcanoe@acwkayaks.com.au.  We love the feedback.  Plus we intensely dislike incorrect information being displayed online.  

Most, if not all products are available to view instore.  We like to have a good range in stock at all times. 

Thankyou for taking the time to read this....get paddling!...